Security and best practices

OTC operations may involve significant amounts. Before moving funds, take a few minutes to review the order data.

Before creating a conversion

• Verify that your account is approved.
• Confirm that the bank account or wallet is available.
• Make sure you understand whether you are buying or selling crypto.
• Review limits and fees.
• Use a secure connection and a trusted device.

Before paying with a bank transfer

• Copy the CLABE exactly as shown.
• Review beneficiary, amount, and concept.
• Do not change the reference.
• Do not use instructions from a previous order.
• Save the transfer receipt if your bank issues one.

Before sending crypto

• Confirm currency and network.
• Review the full address.
• Include TAG/MEMO if the dashboard shows it.
• Send the exact amount.
• Do not reuse expired instructions.

Warning signs

Contact support if:

• An order appears Delayed for longer than expected.
• You sent a payment with incorrect data.
• The status does not change after payment.
• A bank account or wallet appears rejected and you do not understand why.
• You detect activity you do not recognize.

What not to do

• Do not share your password.
• Do not share verification codes.
• Do not send funds to addresses outside the dashboard.
• Do not accept payment instructions through unofficial channels.
• Do not manually change amounts, references, or networks.
• Do not operate if you are unsure about the destination.