FAQ
What is B4bit OTC?
Section titled “What is B4bit OTC?”It is a service for creating guided buy and sell crypto conversions from a dashboard.
Can I operate without completing KYB?
Section titled “Can I operate without completing KYB?”No. If your verification is pending, under review, or requires corrections, the dashboard may block new conversions until the account is approved.
What is the difference between buying and selling crypto?
Section titled “What is the difference between buying and selling crypto?”Buying crypto means paying with fiat and receiving crypto in a registered wallet. Selling crypto means sending crypto and receiving fiat in a registered bank account.
What do I need to buy crypto?
Section titled “What do I need to buy crypto?”You need an approved account, a wallet available for the selected currency and network, and access to your bank to make the indicated transfer.
What do I need to sell crypto?
Section titled “What do I need to sell crypto?”You need an approved account, a bank account available to receive fiat, and enough crypto funds to send the exact amount.
Can I close the payment window?
Section titled “Can I close the payment window?”Yes. If the order has already been created, closing the window does not cancel it. You can return to it from the conversions list.
Can I use instructions from a previous conversion?
Section titled “Can I use instructions from a previous conversion?”No. Each conversion has its own instructions. Using old data may cause delays, rejection, or loss of funds.
What happens if I forgot the TAG/MEMO?
Section titled “What happens if I forgot the TAG/MEMO?”Contact support immediately with the order detail. On some networks, omitting TAG/MEMO may lead to loss of funds.
What does expired mean?
Section titled “What does expired mean?”It means the quote or order is no longer available. Create a new conversion or refresh the quote if the dashboard allows it.
Where can I see my fees?
Section titled “Where can I see my fees?”In Settings > Fees and also in the visible summary before paying a conversion.
Where do I add a CLABE account?
Section titled “Where do I add a CLABE account?”In Banks and wallets > Bank accounts.
Where do I add a wallet?
Section titled “Where do I add a wallet?”In Banks and wallets > Wallet addresses.
What should I do if an order is delayed?
Section titled “What should I do if an order is delayed?”Review the conversion detail. If the status does not change for longer than expected, contact support with the visible order information.