Tracking and statuses

You can review your operations from Convert. The table shows created conversions, their date, source, destination, status, and available actions.

View conversion detail

1. Go to Convert.
2. Find the conversion.
3. Select View detail.
4. Review status, amounts, payment instructions, and available final data.

If you closed the payment step, you can return from the conversions list. Closing the window does not cancel an order that has already been created.

Visible statuses

Status	Meaning
Created	The order was created.
Waiting for payment	The bank transfer or crypto deposit is still pending.
Payment received	The payment or deposit was detected.
Processing	The operation is moving forward.
Sending funds	The corresponding payout or transfer is being prepared or sent.
Payout sent	The payout was initiated.
Waiting confirmation	A confirmation is still required to complete the process.
Delayed	The operation is taking longer than usual.
Completed	The conversion finished successfully.
Failed	The conversion could not be completed.
Cancelled	The order was cancelled.
Expired	The quote or order is no longer available.

If a quote expires

If the quote expires before you complete payment, the dashboard may ask you to refresh it or create a new conversion. Do not use expired instructions.

If an order is delayed

An order may be delayed because of data review, network timing, operating hours, or additional checks visible to the client.

If the status does not change for longer than expected, contact support with the visible order identifier and a brief description of what happened.

Final data

When an operation finishes, the detail may show:

• Final status.
• Blockchain hash, if applicable.
• CEP or tracking key, if applicable.
• Settlement time.
• Converted amount and received amount.

Save or export the information from the dashboard when you need accounting or operational backup.